Privacy Policy

This Privacy Policy explains how Learning in Progress (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use our website and online courses (the “Service”). We are based in South Africa and process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

By using the Service, you agree to the collection and use of information as described in this policy.

We collect the following categories of information:

• Account information - your name, email address, and (if you sign up with a password rather than Google) a securely hashed password. If you sign in with Google, we receive your name, email address, and profile picture from Google.
• Course activity - the courses you enroll in, your lesson progress, quiz attempts and scores, and certificates you earn.
• Order and payment information - when you purchase a course, our payment processor (PayFast) handles your card or payment details directly. We do not receive or store your full card number. We do receive confirmation of payment status and amount from PayFast to activate your enrollment.
• Content you upload - if you are an instructor or administrator, files you upload (such as lesson videos, attachments, or images).
• Technical information - login session cookies used to keep you signed in, and standard server logs (such as IP address and browser type) generated by our hosting provider.

We use your personal information to:

• Create and manage your account, and authenticate you when you sign in.
• Provide access to courses you have enrolled in and track your progress.
• Process payments and send order confirmations or receipts.
• Issue certificates of completion.
• Communicate with you about your account, course updates, or support requests.
• Maintain the security and proper functioning of the Service.
• Comply with our legal obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

We share personal information only with service providers who help us operate the Service, under agreements that require them to protect your information:

• PayFast - to process course payments.
• Google - if you choose to sign in with your Google account.
• Cloud infrastructure providers - for hosting our application, database, and file storage (video, files, certificates).
• Email delivery providers - to send transactional emails such as receipts and account notifications.

We do not otherwise disclose your personal information to third parties, except where required by law.

We use a single essential cookie to keep you signed in securely. We do not use tracking or advertising cookies.

We retain your personal information for as long as your account is active, or as needed to provide you the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time, as described below.

Under POPIA, you have the right to:

• Request access to the personal information we hold about you.
• Request that we correct inaccurate or outdated information.
• Request that we delete your personal information, subject to our legal obligations (for example, financial records we must retain).
• Object to our processing of your personal information in certain circumstances.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us using the details below. You may also contact our Information Officer at the same address.

We take reasonable technical and organisational measures to protect your personal information, including encrypting passwords and using secure connections (HTTPS) throughout the Service. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The Service is not directed at children under the age of 18. If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. We will update the “Last updated” date at the top of this page when we do. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at admin@learninginprogress.co.za.